It is specified in advance that these conditions govern exclusively the sales by Jean-Baptiste Debiais of products offered on the site www.custom77.com
ARTICLE 1 - PRICE
1.1 - The prices of our products are indicated in Euros and / or in US dollars. All taxes are included for residents of the European Union and are given exclusive off taxes for residents outside the European Union.
1.2 - All orders are payable in Euros or US dollars.
1.3 - Jean-Baptiste Debiais reserves the right to modify its prices at any time and the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders. On the other hand, the prices can not be guaranteed beyond 7 days for the orders settled by checks.
1.4 - Retention of title clause.
The products remain the property of Jean-Baptiste Debiais until the complete collection of the price by Jean-Baptiste Debiais.
ARTICLE 2 - ORDER
Orders can be made at www.custom77.com
ARTICLE 3 - VALIDATION
When you click on the "Validate Order" button after the order process, you declare that you accept this and all of these Terms and Conditions fully and without reservation. The data recorded by Jean-Baptiste Debiais is proof of all the transactions carried out by Jean-Baptiste Debiais and its customers.
ARTICLE 4 - AVAILABILITY
Offers of products and prices are valid as long as they are visible on the site, within the limit of available stocks.
The information concerning the availability and delivery time of the articles, are given as an indication and do not constitute a contractual commitment.
Products marked with the indication "In Stock" are also available in our workshop in Lyon. Contact us by email or telephone 48 hours before your visit so that we can bring to our workshop and adjust the products you are interested in.
ARTICLE 5 - DELIVERY
5.1 General information
Each guitar is controlled and adjusted in our workshop, it takes on average 3 days for this one to be ready in the case of a guitar of the "Standard" series. In the case of a guitar of the "Deluxe" series, some parts like the pickups are manufactured on demand and this can take up to 3 weeks. Finally, in the case of a guitar of the Artisan series, the guitar being entirely made to order, it can take between 8 and 10 weeks. Or more, depending on the request complexity.
Jean-Baptiste Debiais undertakes to do everything in its power to deliver the order in the shortest possible time, upon receipt of the payment. The delivery times indicated on the site are given only as an indication and the possible delays do not give the right to the buyer to cancel the sale, to refuse the goods or to claim damages.
5.2 Parcels not distributed by the service provider
In case of a confirmed declaration of loss of the parcel by our carrier, according to the nature of the product, the stocks available and according to the wishes of the customer, we propose to redirect the product initially ordered or an exchange product with equivalent characteristics.
The impossibility of delivering the customer of his fact (failure to meet a delivery appointment, not withdrawal of parcels after notice of passage ..) entails for him the loss of the participation in the shipping costs. If the customer wants the product to be re-shipped, he will have to pay shipping fees again. In the event that the customer does not wish the initial product or another product with equivalent characteristics to be re-shipped, the customer will be reimbursed his order minus the shipping costs within a maximum of 30 days.
5.3 Strongly damaged packages
You must check the condition of the carton at the time of delivery. In the event that it is severely damaged: Huge deformation of the cardboard, tear allowing to see the damaged product, noise of breakage by shaking the cardboard, etc ... You can then refuse the package and it will be returned to us. You should note the reservations "carton opened or damaged during delivery" (characterize precisely the damage).
In case of refusal of the delivery by the customer: After reception and acceptance of the parcel by our services, depending on the nature of the product, stocks available and according to the wish of the customer, we propose to redirect the product initially ordered, Re-send an exchange product with equivalent characteristics or refund the customer the amount of his order within a maximum of 15 days.
5.4 Package damaged but accepted by customer
You must check the condition of the carton at the time of delivery. In the case of acceptance of a damaged package, you must issue reservations. These reservations must be very precise. The words "subject to unpacking" do not constitute a characteristic reservation and have NO LEGAL VALUE. It is therefore essential to describe precisely the condition of the packaging , And to characterize the damage precisely: Breakage noise, packing damaged, torn, pressed on the bottom right corner, etc ...)
5.5 Product damaged, broken
In case you accept the package and you notice an anomaly Related to transport when unpacking the product, you must contact us within 24 hours of receipt of the package. You must send us an overall picture of the package with the visible transport voucher as well as photos of the damaged product. The procedures with the carrier will be carried out by our services.
5.6 Product not in conformity with the order: Product error
You must contact us within 24 hours of receipt of the package to inform us of the error. We will send you a pre-stamped return coupon in order to return the non-conforming product to us and the good product will be dispatched as soon as we receive the non-conforming product and once it has been checked.
The return of the products must be done in their packaging, In perfect condition, accompanied by any accessories and notices. Items returned incomplete, damaged, used or soiled will not be exchanged and will be the subject of a repair not covered by the guarantee.
5.7 Retractation and right of Return
The buyers benefit from a period of retraction of 14 days from the delivery of their order to return the product for exchange or refund without penalty.
The date of receipt of the delivered product is proof of the 14-day period. The return costs are the responsibility of the customer.
The return of the products must be done in their ORIGINAL PACKAGING, in perfect condition, accompanied by any accessories and notices as well as the form provided at the delivery of the product, duly completed. Items returned incomplete, damaged, used or soiled can not be returned, and will be returned at the expense of the customer.
Refunds of products will be made, within a period of 30 days or less after the actual receipt of the parcel by our care. The customer will be reimbursed the amount of his order minus shipping fees. The costs of return remaining at his charge too. The refund will be made at Jean-Baptiste Debiais's option by crediting the customer's bank account, crediting the paypal account or by bank check addressed to the customer's name and billing address.
5.8 Exclusion of right of Return
Products made to order or personalized: Deluxe Series, Premium Series, Unique Piece Series, Pièces Uniques Series or products modified at the customer's request and resulting in non-reversible modifications (i.e. drilling of the table for installation of a Bigsby®, modification of pickups cavities, installation of a vibrato, etc. .) are excluded from the right of withdrawal, in accordance with the french law.
5.9 Defective product
In the case of guitar or bass Defective and in need of additional adjustment, in spite of our control, we will take care of the repair and the expenses related to it: Either return to our workshop or repair to a luthier partner.
In the event that the customer does not wish the product to be returned to our workshop for repair or that this is done at a partner maker and prefers a refund, it is the customer's responsibility to return the product to us at his / her expense and ensuring the amount of the invoice. The customer will need to contact us prior the shippement to validate with us the price and term of the return. Once the product has been received by our services, it will be inspected and if the defects are proven, the customer will be reimbursed the amount of his order including shipping fees.
In the event that the defects are not recognized by Our services, the product will be fully refunded. But the shipping fees and return costs will remain the responsibility of the customer.
The return of the products must be done in their ORIGINAL PACKAGES, in perfect condition, accompanied by any accessories and notices as well as the form provided by the customer service, duly completed. Items returned incompletely, damaged, used or soiled can not be exchanged, and will be subject to a fee-paying repair not covered by the warranty.
5.10 - Shipping costs
The shipping costs are automatically displayed in the calculation Of the shopping cart during an order on the site.
ARTICLE 5 - METHOD OF PAYMENT
Credit Card: Payment by credit card are done through Paypal but does not require to have a Paypal account.
PAYPAL
Bank transfer: Contact us for bank details.
Check: This method of payment is limited to deliveries in Metropolitan France. The check must be made payable to Jean-Baptiste Debiais and send to Jean-Baptiste Debiais, 24 rue saint georges, 69005, LYON. It will be cashed at reception. In the envelope, attach a copy of your ID with the number of your order. The check must be in the same name as the identity document.
Payment facilities: This method of payment is limited to deliveries in Metropolitan France
- 2 times without charge for a purchase of an amount between 200 € and 399 €
- 3 times without fees for a purchase of an included amount Between 400 € and 599 €
- 4 times without fees for a purchase of an amount between 600 € and 999 €
- 5 times without fees for a purchase of an amount between 1000 € and more.
The checks must be made payable to Jean-Baptiste Debiais and to send to Jean-Baptiste Debiais, 24 rue saint georges, 69005, LYON. The first check will be cashed at the reception then the following every 30 joAll checks must be dated on the day of the order.In the envelope, attach a copy of your ID with the number of your order. Checks must be in the same name as the ID. Payment in several times without charge by check is valid only for a delivery in France and by check in EURO. For any failure to pay, the customer will have to bear all costs of formal notice sent by us as well as penalties of delay of 10% on the due date. Failure to pay will result in legal action.
Secure online payments
Jean-Baptiste Debiais uses the secure payment protocol called SSL 128 bits guaranteeing a secure banking data.
Reserves
Jean-Baptiste Debiais reserves the right to refuse to make a delivery or to honor an order from a customer who would not have paid in full or in part a previous order or with which a dispute of payment would be in progress.
ARTICLE 6 - REFUNDS
In the case of a refund request made by the customer before the product has been shipped, the sums are refunded in full, including delivery costs, with the exception of PayPal fees. These fees are not refunded by the PayPal company when requesting a refund. Their value is 2.90% of the total amount plus €0.35 fixed (2022 rates). For up-to-date rates, you can check the PayPal website.
The proposed products are in conformity with the French legislation in force and the standards applicable in France. Photographs are not contractual. A flagrant price display error, such as zero price, as well as any prices not corresponding to the market price usually found will result in the cancellation and refund of the order, with no financial compensation.
Jean-Baptiste Debiais can not be held responsible for non-performance of the contract concluded in case of force majeure, disturbance or strike total or partial especially postal services and means of transport and / or communications, flood, fire, and other major risks. Jean-Baptiste Debiais shall not be liable for any consequential loss, loss of business, loss of profit, loss of opportunity, damage or expense that may arise from the purchase of the Products.
Hyperlinks may refer to sites other than www.custom77.com. Jean-Baptiste Debiais waives all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
ARTICLE 7 - GUARANTEE
All guitars and basses are guaranteed 1 year, parts and labor. A 3-year warranty extension is available. Contact us for more information.
For more information, please contact us by e-mail at contact@custom77.com or by phone at +33 (0)770 241 242. In order to benefit from the Guarantee of the products it is imperative to keep the invoice of purchase of the product.
The guarantee does not cover:
- The strings
- Abnormal or non-conforming use of products
- Products under the headings "Accessories" (excluding annotation to the contrary) and "Strings"
- Normal wear and tear
- Damage to surface coatings
- Repairs due to defective maintenance of the goods
- Defects and their consequences due to the intervention of a repairer not approved by the company Jean-Baptiste Debiais
- The defects and their consequences related to the use not according to the use for which the product is intended
- Damage resulting from a cause external to the device (eg accident, shock, lightning, fluctuation of current, temperature and / or hydrometric differences ...).
After agreement of our sales department), the goods must reach us correctly packed in postage paid. No port can be accepted. Jean-Baptiste Debiais will return, after repair, the goods under warranty postage prepaid, provided that the breakdown is proven. Otherwise, the equipment will be redirected at the customer's expense. Any unjustified return (unproven failure, adjustment, failure due to misuse) will be invoiced to the customer: intervention costs (hourly rate) and return of the goods will not be considered a breakdown. The guarantee can not be applied in case of misuse or repair performed by a non-approved technician.
This contract is subject to French law. The language of this contract is the French language In case of litigation the courts of LYON (France) will be competent.
Jean-Baptiste Debiais undertakes not to disclose to third parties the information that you communicate to us. These are confidential. They will be used by its internal services only for the processing of your order and to reinforce and personalize the communication and the cultural and product offer reserved for the customers of Jean-Baptiste Debiais notably by the letters of information of Custom77 to which you would have subscribed As well as in the context of personalizing the site according to your interests.
Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The cookie is intended to signal your visit to our site. Cookies are only used by Jean-Baptiste Debiais for the purpose of improving the personalized service for you. (Choice of language and currency)
This article shall not prevent the transfer or transfer of activities to a third party. Consequently, in accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose your personal data. To do this, simply send us your inquiry online or by mail indicating your name, first name and address and your login and password.
ARTICLE 8 - B-STOCK
The products sold in the stock-B category have a special price. These items are priced below the prices commonly used by Custom77.com, they have been selected based on the following criteria: Products received in our stock with:
- Damaged packaging
- Aesthetic defect, Varnishes, scratches, indentations, damaged coating etc ...)
- Breakage
Products returned from customer:
- For personal convenience
- For a cosmetic defect
- Breakage
In all cases, these materials have undergone a rigorous examination: they have been checked and / or repaired so that their functional qualities are attested. The same warranty applies to B-Stock products as to other products.
If visual imperfections persist, they are therefore indicated in the sheet of the article, unless they do not call into question the correct functioning of the product. By purchasing the instruments and materials of the stock-B category you have the same legal right of withdrawal as on the other products.
The decommissioned products being unique, they benefit from a specific guarantee, in case of impossible to repair, a Exchange for the same new product is impossible, a credit worth 1 year or a refund will be made at the request of the customer.